Property Management and Maintenance: Better, Quicker

March 15, 2011 · by pcriadmin · PCRI

In late 2010, PCRI re-structured and re-organized our property management and property maintenance departments.  While PCRI’s commitment to quality affordable housing has not changed, some of our basic procedures are a little different than they used to be.  Here’s a quick summary of these basic procedures that may have changed as well as a reminder of ones that are of general interest:

EMERGENCIES: PCRI’s maintenance crew wants to ensure that all residents have a safe and secure place to live with their families. If an emergency comes up that endangers your health and safety, please use this emergency process:

Step 1: Only contact the emergency number for real emergencies such as:

  • No heat or no hot water
  • Severe leaks and flooding, including leaky roofs
  • No electricity
  • Inoperable toilet (if there is only one usable toilet in your home)

Step 2: Call emergency number

  • During office hours:  503-288-2923 (our main office)
  • After hours, holidays and weekends:  503-265-9634
  • PLEASE NOTE:  The after hours phone will not accept blocked or restricted numbers. This number should be used only for maintenance emergencies that occur outside of our regular office hours – this number is not monitored during office hours.

Step 3: Leave a message with your Name, Address, and Phone Number.  Your call will be answered or returned as quickly as possible.

NON-EMERGENCY CALLS:  To ensure that all emergencies receive a timely response, we ask that non-emergency requests be called into the PCRI offices at 503-288-2923 during regular business hours.

REPAIRS:  We always want to know if the property you are renting is in need of repair.  Certain types of repairs, if prolonged, can become very costly.  As a resident in housing owned by PCRI, you also have a responsibility in the maintenance of your home.

  • Your first responsibility is to let us know (call in/submit a work order)
  • If you live in a single family home, you are required to maintain the outside of your home as well as the inside – including proper yard maintenance
  • Do not allow vegetation to grow in your gutters (we will clean them if you notify us) nor should you allow the downspouts to drain back towards the foundation
  • In all rental units, certain items are considered “consumable”  or require regular maintenance and are the responsibility of the renter to repair or replace – these items include, but are not limited to:  smoke detector batteries, light bulbs, drip pans (for stove top) and grease filter for range hood, refrigerator condiment bars, drawers and shelves, furnace filters, window blinds, cleaning (including carpets), and any items damaged by your use.

Of course if you need help with any of these items, let us know.  If you have an exceptional situation (high ceilings, specialty bulbs, etc…) or are physically unable to perform a task, we will try to accommodate any reasonable request.  We can help in other situations too, though you may be charged for labor and materials.

And … a good news reminder:  $75 FOR A REFERRAL! You can receive $75 as a referral bonus if someone you refer is approved and moves into a PCRI rental property.

By the way … don’t just stop at renting! Tell somebody about your experience, about the great programs, about the activities that PCRI offers … and if you don’t know what we offer, call our office and ask for the Programs Department.

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